Queensland Art Gallery Annual Report 1995-96

A D M I N I S T R A T I O N & F I N A N C E PROGRAM A two-day pilot program on client service was held for Protection Information about the Gallery's recently developed Internet Web- and Services Officers who elected to participate. The program was site appears in the Library report under the Curatorial & Support skills-based, covering communication skills, image and impressions, Services Program. and developing a positive mental attitude, improved confidence and appropriate assertiveness. Protection & Services Staff of this unit delivered a high level of 'front-of-house' service to Project management workshops were held and a policy and the Gallery's visitors throughout the year. A new uniform, which procedure developed in consultation with a wide cross-section of conveys a sense of warmth and welcoming to visitors, was issued staff. The development to the Protection and of methodology was ____________ Services Officers. supported by a two-day training program which To better equip staff to covered process as well undertake their duties wok as communication and with a diverse range of team skills. . visitors and to provide Al support services for a Other areas of policy . , . I . - wide range of Gallery ac- development included tivities, staff participated Study and R e s e a r c h i n workshops on anti - Assistance, a revised job discrimination, EEO aware- ZI-E A's IN Evaluation Management - , . . . - , ness and advanced cus- system, Work and Family, tomer service delivery. Leave guidelines and a Performance Planning & The unit provided an Review procedure. / ' , " - ' effective protection ser- vice, including emergency Acting on an invitation . - . procedures, first aid from the Commissioner response and workplace ity, health and safety systems for Public Sector Equ the Gallery moved into a - ' to ensure the safety and three-year planning cycle security of staff, visitors for Equal Employment and Gallery property. Opportunity (EEO) The Gallery's security which is directly linked to and emergency systems the Corporate Planning continued to be reviewed cycle. The Gallery's EEO and updated to ensure objectives include continuing to ensure an equitable and fair working applicability for current needs and the Gallery's future expansion. environment and increasing the diversity of the workforce. Some of the strategies to ensure that these are achieved include increasing A pool of 'casual' Protection Officers continued to be used to access to skills development for target group members, developing supplement the number of permanent staff needed during and implementing a work and family policy, developing cultural major exhibitions and other periods of peak demand on the awareness training for all staff and volunteers, and extending unit's resources. induction training. Consultancy Expenditure The Gallery's Performance, Planning & Review system is in its second During the year the Gallery utilised the services of consultants in cycle and has been more closely linked with corporate and areas in which it did not have the resources and/or expertise and operational planning. experience for specific tasks, or where there was a need for an objective or independent opinion. Expenditure in various categories Information Technology was as follows: The introduction of a personalised Windows-based network was achieved for the majority of staff. Included with the development is Human Resource Management $21 045 an E-Mail system which has the potential to have direct links with Management 30 904 other Queensland Cultural Centre agencies. Information Technology 24 448 Professional/Technical 400 The Collection Management System, which stores and manages Total $76797 data relating to the Collection, was linked to the local area network, allowing direct access to Collection information for all network users. This will improve productivity in numerous areas of the Gallery.